Lexi — Support
Lexi helps you learn vocabulary from what you read. If something does not work as you expect, or you have an idea, write to us. The fastest way is from inside the app: Settings › Help › Contact us. It opens an email to us with a small diagnostic file attached. That file has device and app information and counts only, never your words, lists or sentences.
Contact
E-mail: quicktap2024@gmail.com
Common questions
My words disappeared after I updated or changed phones.
Your library lives on your device. If you use Lexi Pro (or used Lexi before Pro existed) and you are signed in to iCloud, it also syncs through your private iCloud, so signing in to the same Apple Account on a new device brings it back. You can also restore a backup in Settings › Your data. Write to us before deleting anything if you are unsure.
How do I export or back up my words?
Open Settings › Your data. Exporting to CSV or a Lexi file and creating a backup on demand are part of Lexi Pro. Importing a CSV or Lexi file and restoring a backup are available to everyone, and automatic backups are kept on your device.
How do I delete my data?
In Settings › Your data, choose "Delete all my data". After you confirm, it removes your words, lists and history from the device and from your iCloud.
How do I manage or cancel Lexi Pro?
Lexi Pro is an optional subscription handled by Apple. Open your device's Settings › your name › Subscriptions to see, change or cancel it. Refunds are handled by Apple at reportaproblem.apple.com. If you subscribed but Lexi Pro is not active, open Lexi Pro from the app's Settings and tap "Restore purchase", then write to us if it still does not appear.
The translation did not show, or it looks wrong.
Translations need an internet connection. If you are offline, Lexi saves the word and you can add or edit the meaning later. If a translation is wrong, you can change it on the word's screen.
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